The special instructions of your travel bookings are set out in the Pax Statement and in these Terms and Conditions. They should be read together. You are deemed to have read, understood and accepted the following policies (collectively called "the Terms and Conditions"). For the purpose of clarity, 96 Travel Pte Ltd shall be referred to as "the Company" hereinafter.

1. COMMITMENT TO SERVICE QUALITY EXCELLENCE

"Your destination our highest Mission" best sums up the Company's service policy and its underlying motivation of providing excellent services that meet or exceed the expectations of the Customer. The Company ensures that the services it provides are of satisfactory quality as defined in the Sales of Goods Act Section 14(2).

2. PROFESSIONAL ETHICS

As part of its corporate responsibility towards the Customer, the Company adopts fair and ethical business practices as well as accurate marketing communications at all times.

3. RESERVATION, DEPOSIT AND FULL PAYMENT

Tour Fare (inclusive of taxes)	Deposit required per person (S$)
Below S$500	S$300
S$500 to S$1,000	S$500
S$1,000 and above	S$1,000
All USA / Europe Tours	S$1,000
Air / Cruise Packages	S$2,000

Tours on Chartered Flights Amount per terms and conditions stipulated by principal suppliers
Other Tours, e.g. incentive / tailor-made, third-party suppliers such as airline, overseas land operators, cruise operators etc Amount per terms and conditions stipulated by principal suppliers

The Company does not recognize any deposit as constituting confirmation of tours, travel arrangements or tickets.

For Group packages
A deposit is required upon booking. Balance payment is to be paid in full minimum 14 days prior to departure. If full payment is not received 14 days or more prior to departure, the company reserves the right to forfeit the deposit and cancel the reservation.

For Free & Easy / FIT packages
A deposit is required upon booking. Balance payment is to be paid in full upon confirmation of flight reservation and land arrangement before issuance of travel documents. Any booking that is not confirmed by the customer within the airline's required ticketing deadline may result in seats being cancelled by the airline, unless ticket(s) have been issued prior to the ticketing deadline.

For Chartered flights
A deposit is required upon booking. Balance payment is to be paid in full one month before departure.

4. CANCELLATION BY THE CUSTOMER - PAYMENT AND CANCELLATION FEE

Cancellation of confirmed booking from customers must be made in writing to avoid misunderstanding. The following charges will apply accordingly:

* Please note that it will be subject to admin fee $50-200 *

For tours operated by the Company,

Period of Cancellation Notice (from departure date)	Cancellation Charges Per Person （Normal Tour Packages）	Chartered Flights & Air / Cruise
30 days and more	Deposit Non-Refundable	100% of Tour Fare
15 to 29 days	75% of Tour Fare 100% Tour Fare
14 days and below	100% of Tour Fare

For tours or components supplied by third parties, e.g. cruises, Insight Vacations, Contiki, hotels, airlines, car rentals, trains etc., cancellation charges under the terms and conditions of the respective third parties shall apply, plus a handling charge of S$50-$200 per service per person.

Malaysia Tour 

Cancellation of confirmed booking from customers , non-refundable for deposit or full payment . We do allow customer to do replacement 3 days before departure. 

5. CANCELLATION BY THE COMPANY

Please note that the Company is acting as an agent for services rendered. Even after deposit or full payment has been made, all arrangements are still subject to final confirmation. If due to some unforeseeable circumstances the arrangement cannot be finalized and the reservation has to be cancelled, the Company will endeavor to notify the Customer at least 1 week before departure.

At times due to low subscription for a group tour, the Company may choose to cancel the entire tour 14 days prior to departure. The Company may, if it so chooses, recommend alternative tours either to the same destination or other tours, based on current tour fare. In the case of a free and easy tour, accommodation and all services are strictly upon request and subject to confirmation. The Company may recommend alternatives if available.

Please note that surcharges may apply on a case to case basis and the Customer will be advised accordingly. Should the Customer decide not to accept the alternatives, refund will be made accordingly by the Company and without further obligations.

The Company shall not be held liable for any contingent costs incurred by the Customer arising from the cancellation.

The Customer shall receive the refund within 4 to 6 weeks upon the Company notifying the Customer of the tour cancellation.

Save as stated herein, the Company shall not be liable for any claims, losses, damages or costs sustained by the Customer.

6. Amendments

General Amendments
Any amendments (excluding departure date, tour type or air tickets) made by customers after reservations have been confirmed, an administrative fee of S$50* per person per amendment will be imposed by the Company. For amendments to departure date or tour type, cancellation charges stated above will apply.

Amendment of Flights / Air Tickets
As a ticket issued is a special ticket restricted to the specified airline only, it is non-negotiable, non-reissuable, non-refundable and not re-routable. In a case where amendment is allowed, a charge of $50* per ticket will be levied, on top of airlines' charges. An alternation of the routing or change of date by the customer is solely at own risk. No refund will be made for any unused air ticket.

Amendment to Itinerary by Company
The company shall endeavour not to make any material alternation to the tour package. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances without compensation, especially during peak season.

7. REFUND POLICY

Refund on Tour Package (excluding air ticket component)

Refund will be paid to customers in the form of a cheque, Cash or Travel voucher within 2-4 weeks. During peak periods, refund may take approximately 6-8 weeks. For payment by credit cards made by customers, refund will be made through the credit card companies and take approximately 4-6 weeks, or approximately 2 months during peak periods.

Refund on Air Ticket

The Company acts as an agent for the airlines. All refund on air tickets may take 1 to 3 months, depending on the refund process of the individual airlines. For special airfares offered on tour packages, air tickets must be issued within a stipulated time frame. Any amendment before issuance, if allowed, will result in fare differences that have to be paid for by the customer. Once the ticket is issued, full cancellation charges will apply and no refund is allowed in the event of amendment, no-show or no collection of ticket. No refund, either in part or full, will be made for unused air tickets, ground transportation, meals, accommodation or any unused part of the travel arrangement.

8. EXTENSION OF STAY / DEVIATION FROM TOUR ITINERARY

Extension / deviation of stay may be permitted at end of the tour, subject to maximum validity and restriction of air ticket, seat confirmation and availability of accommodation prior to commencement of the tour. It is the Customer's responsibility to hold firm confirmation for the return flight. When extension / deviation of stay cannot be confirmed 2 weeks prior to departure, the Customer is deemed to be taking the original tour schedule. All extra costs incurred to process the extension, e.g. administrative fee will be borne by the Customer. Please note that extension / deviation of stay will be at the Customer's own expense and transfers to and from the airport will not be provided. For tours on charter flights, no extension / deviation will be permitted. The air ticket issued is a special one restricted to a specified airline only. It is not negotiable, endorsable, re-issuable, refundable or re-routable. Any alteration of the routing or the date by the Customer is solely at the Customer's own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation, meals or sightseeing, in part or in full.

9. TRAVEL DOCUMENTS, TRAVEL INSURANCE AND TRAVEL VOUCHERS

Passport and Other Travel Documents

It is the Customer's sole responsibility to ensure that he / she has a valid passport with minimum 6 months' validity from date of the last departure point as well as the necessary visas, vaccinations, health certificates and all necessary travel documents as required by the various government authorities of the country(ies) to be visited (e.g. exit permit, work permit, social visitor pass etc.).

Visa

Different embassies / consulates require varying lengths of time to process visa applications. For non-Singapore passport holders, please request the Company to check on visa requirements. The Company renders assistance in visa application wherever possible. The Company cannot, however, guarantee the approval of such visa application. This service is subject to (auxiliary) charges. Please check with the Company on the amount. If, for any reason, application for visa or exit permit is rejected, full refund of all monies paid (excluding visa application fees paid to the respective embassies) will be made if the result of the rejection is made known to the Company at least 35 days prior to departure. If less than 35 days' notice is given, the relevant cancellation fee as stated under the section "Cancellation by the Customer “Payment and Cancellation Fee" and / or in the addenda to the Terms and Conditions, if any, will apply. The Company will not be responsible for any expense, reimbursement or refund of the tour fare if the Customer is deported or refused entry by immigration authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, possession of unlawful items or irregularities that may cause harm / damage to person or property.

Travel Insurance

Purchase of travel insurance is strongly recommended with respect to unforeseen circumstances such as trip cancellation, personal baggage loss, personal accident, injury or illness. Under no circumstances shall the Company be construed as a carrier under contract for safe carriage of the Customer or his / her baggage / belongings. The Company will be pleased to assist in the enquiries of any travel insurance and related matters.

Travel Vouchers

The Company issues travel vouchers from time to time as part of its promotional activities. The terms and conditions for the redemption of travel vouchers are clearly spelt out in the appropriate documents and shall be binding on the Customer.

10. GENERAL MATTERS RELATING TO TOURS

Accommodation

Accommodation is as specified in the tour brochure / itinerary / booking form. Accommodation for adults is based on twin-share, double or triple-share bedrooms at the nominated or similar standard hotels. For stays at farms and ski resorts, sharing of bathroom facilities may be necessary. When booking triple-share rooms, please note that the third bed will be a "roll-away" bed. Single room occupancy is at additional cost.

Baggage

The Customer is allowed check-in baggage based on the current airline baggage allowance policy. One piece hand carry luggage not exceeding 7 kilograms is allowed. Excess baggage must be paid personally by the Customer upon check-in.

Meals

Meals, including meals on board, are as indicated in the tour brochure / itinerary / booking form. If meals on board are not served due to whatever reasons, there shall be no refund or replacement.

Seat Rotation

Coach – seat arrangements are subject to change as circumstance may require.

Single Supplement

For single occupancy, single supplement amount must be paid as indicated in the tour booking form.

Special Requests

Request for special meals, dietary requirements, adjoining rooms etc., must be done upon booking. Such requests are subject to availability and confirmation.

11. PRICING POLICIES

Validity

All information and prices shown are accurate at time of print.

Tour fare includes:
Airfare, accommodation, airport transfers (if any) and meals (if any), as specified in the tour brochure / itinerary / booking form.

Tour fare excludes:
Airport taxes, airport security taxes, airline insurance surcharges, fuel taxes, visa fees, travel insurance, customs user fees and service fees as specified by the airline and airport authorities; laundry, excess baggage charges, beverages, room services, gratuities to drivers and tour leaders / local guides and tips to hotel porters; and personal expenses. Please refer to the Company for visa fees, gratuities to drivers and tour leaders / local guides, and tips to hotel porters.

Child Fare
Children below 12 years, on the date of departure from Singapore are eligible for child fare. In the event child turns 12 years old during the trip, he /she must purchase adult fare. Child fare is based on a twin-share or double room with 2 adults without an extra bed. If an extra bed for the child is required, please arrange with the Company who will advise on the surcharges / supplements, if any.

Pricing Policy Relating to Promotions

The Company give discounts and other form of promotional pricing. Its policy is to display all service charges including such discounts or promotions.

Payment Scheme for Reservation

Payment can be made in full or by way of a deposit followed by the balance of payment. 

Modes of Payment

Payment may be made in cash, by NETS, cheque or credit card. Cheque will only be accepted if presented to the Company at least 7 working days before departure. All payments have to be made out in Singapore Dollars.

Pricing Accuracy

The Company is committed to the avoidance of over or undercharging. To ensure accuracy of charging, its policy is to list clearly all prices including GST in sales invoices and communications materials. The Company will also clearly indicate any additional charges for extra services that may be incurred by the Customer.

Delivery Services

The Company provides delivery of documents to the Customer upon request. Delivery charges can be found in the sales kit and these shall be communicated to the Customer.

Receipts

The Company shall issue a detailed receipt for each and every payment made. While the Company is a GST-registered organization, no GST is levied for outbound tours. However, GST is payable by the Customer for any tours and coach services within Singapore.

 

12. RIGHTS AND DISCLAIMERS RELATING TO TOURS

Where the Company has not been negligent nor in breach of any duty, it assumes no responsibility for injury, damage, accident, loss, delay or irregularities that may be caused to person or property where such occur as a result of circumstances beyond its control. The Company is an agent of airlines, transport companies etc., and is not liable for changes made by suppliers but will render assistance wherever possible. All tickets, coupons and orders are furnished and issued, subject in every respect to those terms and conditions under which the means of transportation or other services provided thereby are offered or supplied by owners, operators, managing agents or agents of public carriers. The Company will not be responsible or liable (for damages, refunds or otherwise) for:

Mechanical breakdown (except where it is due to negligence on the part of the Company or its agents), government actions, weather, acts of God, strikes, compulsory quarantine or other circumstances beyond its control

Failure of the Customer to obtain required documentation (e.g. health certificates, visas, passports etc.)

Failure of the Customer to follow reasonable instructions including but not limited to check-in and check-out places and times The Company reserves the right to withdraw any itinerary or any booking made, or decline or refuse the Customer as a member of the tour, if it appears to the Company that the Customer is likely to endanger the health or safety, or impair the comfort and enjoyment of others on the tour. In any of the foregoing events, the Company's sole liability shall be limited to refund on tour fare paid. The Company reserves the right to take photographs and films of the Customer while on tour with the Company to be used for brochures advertising or publicity materials.

The Customer will be informed of use of such materials in publications and other forms of advertising.

13. LINKS

The Terms and Conditions complement those terms and conditions contained in the relevant documents provided by third party service providers such as airline or cruise tickets, hotel checkins etc.

14. MISCELLANEOUS

The Company reserves the right to change, amend, insert or delete any of the Terms and Conditions, or policies contained in this document, as the case may be, without prior notice. Any feedback with regards to the tour must be submitted in writing within 14 days (of return) from date of return, failing which the Company shall accept no responsibility.